Twitter's UK boss has personally apologised to women who have been attacked by "trolls" on the social networking site, vowing to do more to protect people from abuse.
It comes as Scotland Yard said its e-crime unit was looking into claims by eight people of abuse.
Twitter found itself in the spotlight after three female journalists said they had been the subject of bomb threats on the site and two other women - an MP and a campaigner - received threats of rape.
The bomb threat tweet was sent to Guardian columnist Hadley Freeman, Independent columnist Grace Dent and Europe editor of Time magazine Catherine Mayer, as well as a number of other women.
In separate incidents, Labour MP Stella Creasy and campaigner Caroline Criado-Perez, who successfully fought for a woman's face to appear on £10 banknotes, were threatened on Twitter with rape.
Twitter is "committed to making the site a safe place for users" Two arrests have already been made in relation to those threats.
Meanwhile, TV classics expert Mary Beard silenced an internet troll after naming and shaming him on the site.
Twitter UK has now clarified its rules on abusive behaviour amid a growing backlash over a series of attacks.
Labour MP Stella Creasy (L) and Mary Beard received abuse on Twitter The firm said it was putting extra staff on the teams which handle abuse reports, and an "in-tweet" report button has been added so people can report abusive behaviour directly from a tweet.
The company, which has its European headquarters in Dublin, has recently taken on its first in-house counsel for the region.
It has also started advertising for a legal policy staff member to work on rotating shifts "to provide timely responses to emergency requests from all over the world".
The job description added: "We're a passionate team of intensely motivated, detail-oriented folks, seeking the same to join us!"
The website has introduced a new security button to report abuse The blogging site's policy shift comes after an online petition calling for a "report abuse" button had attracted more than 120,000 signatures.
Tony Wang, general manager of Twitter UK, posted a series of tweets saying abuse was "simply not acceptable".
He wrote: "I personally apologise to the women who have experienced abuse on Twitter and for what they have gone through.
"The abuse they've received is simply not acceptable. It's not acceptable in the real world, and it's not acceptable on Twitter.
"There is more we can and will be doing to protect our users against abuse. That is our commitment."
Campaigner Caroline Criado-Perez was threatened on Twitter with rape Twitter is also working with the UK Safer Internet Centre, which promotes the safe and responsible use of technology.
The rules include "You may not publish or post direct, specific threats of violence against others" and "You may not engage in targeted abuse or harassment".
The social networking website added: "User abuse and technical abuse are not tolerated on Twitter.com, and may result in permanent suspension."
In a message posted on its blog, Twitter's senior director for trust and safety, Del Harvey, and Mr Wang wrote: "It comes down to this: people deserve to feel safe on Twitter.
"We want people to feel safe on Twitter, and we want the Twitter rules to send a clear message to anyone who thought that such behaviour was, or could ever be, acceptable."
"We are committed to making Twitter a safe place for our users," they said, adding: "We're here, and we're listening to you."
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